Our Total Care support plans are our Hassle-free IT Managed Services solution. Our packages include PC Management and Server Management. Learn more about Total Care, our hassle-free IT support solution in the Total Care section of our web site: www.cneworks.com/totalcare

Total Care PC Management - PROFESSIONAL

• Remote Access License (HIPPA & GLBA Compliant)
• Discounted Rates* for Onsite Support
• Desktop Optimization
• Operating System Patch Management
• Security Patch Management
• Spyware/Adware Protection

*Restrictions Apply

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Total Care PC Management - PREMIUM

• Everything in PC Management Professional Plan Plus:
• Reduced Rates* for:
  • Local Help Desk
  • Remote Connection Support
  • Application Support Help Desk*
  • Business After Hours
  • Emergency Support
  • Software Support & Installation*
• Critical Operating System Alerting
• Drive Space Alerting & Event Log Monitoring
• Quarterly Maintenance with Monthly Reporting
• Rolling 5-day Back-ups*
• Anti-virus Management & Updates (License included)

*Restrictions Apply

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Total Care PC Management - ULTIMATE

• Everything in PC Management Professional Plan Plus:
• Local Help Desk (8x8xM-F EST/USA)
• Remote Connection Support
• Application Support Help Desk (8x8xM-F EST/USA)*
• Business After Hours Support
• Emergency Support
• Software Support & Installation *
• Critical Operation System Alerting
• Drive Space Alerting & Event Log Monitoring
• Quarterly Maintenance with Monthly Reporting
• Rolling 5-day Back-ups*
• Anti-virus Management & Updates (License included)

*Restrictions Apply

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Total Care Server Management - PROFESSIONAL

• Remote Access License (HIPPA & GLBA Compliant)
• Discounted Rates* for Onsite Support
• Operating System Patch Management
• Event Log Monitoring, Filter False Positives
• MX Mail System Monitoring
• Security Patch Management
• Spyware/Adware Protection

*Restrictions Apply

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Total Care Server Management - PREMIUM

• Everything in Server Management Professional Plan Plus:
• Remote Access Support (8x5x5 EST)
• Service Availability Monitoring & Proactive Response
• Server Optimization
• Critical Alert Monitor with Remediation
• Operating System Monitoring
• Quarterly Maintenance with Monthly Reporting
• BDR: Server Level and Offsite Storage*
• Anti-virus Management & Updates (License included)

*Restrictions Apply

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Total Care Server Management - ULTIMATE

• Everything in Server Management Professional Plan Plus:
• Remote Access Support (8x5x5 EST)
• Service Availability Monitoring & Proactive Response
• Business After Hours Support *
• Emergency Support
• Unlimited Software Installation*
• Server Optimization*
• Critical Alert Monitor with Remediation
• Operating System Monitoring (24x7x365)
• Quarterly Maintenance with Monthly Reporting
• BDR: Server Level and Offsite Storage*
• Spyware/Adware Protection
• Anti-virus Management & Updates (License included)
• User Account Administration
• File Sharing Permission Admin

*Restrictions Apply

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Purchase Support Plans Online